workflow handoff optimization

process optimization operational excellence — Photo by Yan Krukau on Pexels

Avoid the Costly Handoffs That Derail Process Optimization

12% of cycle time is added by undocumented handoff steps, according to the 2024 Operational Excellence Survey, so mapping and automating handoffs eliminates the hidden delays that derail process optimization. Workflow Handoff Optimization: Closing the Hidden Gaps When I first consulted for a mid-size tech firm, the biggest bottleneck wasn’